Frequently Asked Questions

Everything you need to know about our exquisite collections and services.

Are your jewelry pieces certified for authenticity?

Yes, all our gold and diamond jewelry comes with industry-standard certifications such as BIS Hallmark and IGI/GIA certificates to ensure the highest quality and purity.

What are your shipping charges and delivery timelines?

We offer free insured shipping on all orders within the country. Standard delivery typically takes 5-7 business days, while custom-made pieces may take up to 15 days.

Do you offer a return or exchange policy?

We provide a 14-day 'no questions asked' return policy for unworn items in their original packaging. We also offer a lifetime buyback and exchange policy on our gold and diamond jewelry.

Can I customize a piece of jewelry?

Absolutely! Our 'Bespoke by Kalyani' service allows you to work with our designers to create a unique piece. You can share your sketches or ideas with us to start the process.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and offer EMI options on select bank cards to make your purchase more convenient.

How should I care for my jewelry to maintain its shine?

We recommend storing your jewelry in a fabric-lined box and avoiding contact with perfumes or chemicals. We also offer professional cleaning services at our retail outlets.